Privacy Policy

A Legal Disclaimer

At The Two Professors, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from us. It also outlines your rights and choices in relation to your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.

By using this site, you consent to the practices outlined in this Privacy Policy.

If you do not agree to this policy, please do not use the site.

Information We Collect

We may collect the following types of information:

Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, postal address, phone number, and payment details.
Transactional Information: Details about the products you have purchased or subscribed to, payment history, and order preferences.
Device Information: Information about the device you use to access our website, such as your IP address, browser type, operating system, and access times.
Usage Data: Information about how you use our website, including pages viewed, links clicked, and browsing patterns.
Subscription Preferences: Details related to your subscription preferences, such as your selected delivery frequency and coffee preferences.

How We Collect Information

We collect your personal information in various ways, including:

Directly from you: When you create an account, make a purchase, subscribe to our newsletter, or interact with us in any way.
Automatically: Through cookies and similar technologies that collect device and usage information when you browse our site.
From third parties: If you use a third-party payment provider or link your social media account to our website, we may collect information from these third-party services.

How We Use Your Information

We use the information we collect for the following purposes:

To process orders and deliver products: We use your personal and payment information to fulfill orders, manage subscriptions, and provide customer service.
To communicate with you: We may use your contact information to send updates about your order, respond to inquiries, or provide promotional material if you have opted in.
To improve our services: We use data to analyse user behavior, improve our website functionality, and tailor product offerings.
For marketing purposes: With your consent, we may send you information about new products, special offers, and other updates.
To comply with legal obligations: We may use your information to comply with Australian legal and regulatory requirements.

Sharing Your Information

We may share your information with:

Service Providers: We may share information with third-party providers who assist us with payment processing, shipping, data analysis, email delivery, and marketing. These providers are only allowed to use your personal information to the extent necessary to provide these services to us.
Legal and Regulatory Authorities: If required by law or to protect our legal rights, we may share your information with authorities or third parties.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with the site and allow us to remember your preferences. You can choose to disable cookies via your browser settings, though this may affect the functionality of the site.

Data Security

We are committed to protecting the security of your personal information. We use industry-standard encryption and secure storage methods to prevent unauthorized access to your data. While we take reasonable precautions, no system is entirely foolproof, and we cannot guarantee absolute security.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your personal information by contacting us, though we may retain certain information as required by law.

Your Rights

Under the Australian Privacy Principles, you have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.
Correction: You have the right to request corrections to any inaccurate or outdated information.
Withdrawal of Consent: If you have opted into receiving marketing communications, you may withdraw your consent at any time.
Complaints: If you believe we have breached your privacy rights, you may contact us, and we will address your concerns in line with the Privacy Act 1988.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. It is your responsibility to review this policy periodically.